Need Help? Our LA-Based Team is Here to Assist

Arch Vault is dedicated to providing exceptional customer support through multiple contact channels, ensuring every customer receives prompt, helpful assistance from our Los Angeles headquarters. Connect with us for any questions about orders, products, or partnerships.

Diverse customer support team members conversing in a modern, light-filled office, representing Arch Vault's LA-based support.
Get Help Now & Connect with Our Support Team

Get in Touch: Multiple Ways to Reach Our Team

We offer comprehensive support options tailored to your needs.

Call Us

Speak directly with our LA team.

(323) 555-0188 Mon-Fri, 9 AM - 5 PM PST
Email Us

For detailed inquiries and support.

info@archvault.com Response within 24-48 hours
Live Chat

Instant answers for quick questions.

Mon-Fri, 9 AM - 4 PM PST
Social Media

Connect with us for updates & support.

Active community channels
Arch Vault customer service representative actively assisting a customer on the phone in a modern LA office setting, showcasing dedicated support.

Customer Support: Our LA-Based Team is Ready to Help

From our base in Los Angeles, our expert team brings a deep understanding of sneaker culture and activewear technology. We're committed to providing the highest level of service for all your needs:

  • Order Tracking & Modifications
  • Easy Returns & Exchanges
  • Product Information & Sizing Guidance
  • Support for Virtual Shopping Experiences
  • Marketplace Transaction Assistance
Visit Our FAQ for Quick Answers

Frequently Asked Questions: Instant Answers

Find quick solutions to common inquiries about orders, shipping, returns, and more.

Once your order ships, you'll receive a confirmation email with a tracking number. You can click this number to monitor your package's journey or log into your Arch Vault account and check your order status directly.

Arch Vault offers a 30-day return policy for unworn items in their original packaging. Please visit our dedicated Returns Policy page for detailed instructions and to initiate a return request.

Yes, Arch Vault proudly ships globally to over 100 countries. Shipping costs and estimated delivery times are calculated at checkout based on your destination. Please note, customs duties and taxes may apply and are the responsibility of the recipient.

Our immersive Virtual Try-On feature is available on select product pages. Simply click the "Virtual Try-On" button, activate your camera, and virtually see how the item looks on you. Ensure you have good lighting for the best experience.
Two professionals shaking hands in a sleek, modern office overlooking the Los Angeles skyline, symbolizing business collaboration and partnerships with Arch Vault.

Business Partnerships: Collaborate with Arch Vault

Arch Vault is constantly seeking innovative collaborations and strategic alliances. If your brand or business aligns with our vision for premium streetwear and digital innovation, we invite you to connect with us regarding:

  • Brand Collaborations & Exclusive Releases
  • Retail & Wholesale Opportunities
  • Media & Press Inquiries
  • Technology & Business Development
Inquire About Partnerships