Terms & Conditions: Navigate Arch Vault with Confidence

Terms & Conditions: Your Rights & Responsibilities

Last Updated: October 26, 2023

Welcome to Arch Vault. These Terms and Conditions constitute a legally binding agreement between you and Arch Vault, governing your use of our website and services. By accessing or using any part of the site, you agree to be bound by these Terms and our Privacy Policy. We regularly update these terms to reflect best practices and legal requirements, ensuring a transparent and secure environment for all users.

Key Undertakings for a Seamless Experience:

• **Transparency:** We aim for crystal-clear policies regarding purchases, shipping, and returns.
• **Fairness:** Our terms are designed to protect both the customer and Arch Vault, fostering mutual trust.
• **Customer Rights:** A clear outline of your rights and responsibilities as a valued member of the Arch Vault community.
• **Secure Usage:** Guidelines for safe and respectful use of our cutting-edge digital platform.

For any questions regarding these terms, please do not hesitate to contact us at info@archvault.com.

Purchase & Payment Terms: Secure Transaction Policies

Arch Vault partners with leading payment processors to ensure all transactions are secure and encrypted. When you make a purchase, you agree to the pricing, payment, and delivery terms outlined herein. We accept major credit cards (Visa, MasterCard, Amex), PayPal, and other secure digital payment methods as indicated at checkout.

Understanding Your Transaction:

• **Payment Processing:** All payments are processed immediately upon order confirmation. Funds must be verified before shipment.
• **Order Confirmation:** You will receive an email confirmation within minutes of a successful order, detailing your purchase and estimated delivery.
• **Pricing & Currency:** All prices are listed in USD. Applicable sales tax will be calculated at checkout based on your shipping address. We are not responsible for any international transaction fees your bank may charge.
• **Order Modifications/Cancellations:** Orders can typically be modified or canceled within 2 hours of placement. Contact customer support immediately for assistance. After this window, the standard returns policy applies.

Shipping & Delivery: Policies & Procedures

Arch Vault prides itself on efficient and reliable global shipping. We partner with premium logistics providers to ensure your coveted items arrive safely and swiftly. Shipping times and costs vary based on destination and selected service.

Shipping at a Glance:

• **Methods & Timeframes:** We offer standard, expedited, and express shipping options. Estimated delivery times are provided at checkout.
• **Costs & Thresholds:** Shipping costs are calculated based on weight, dimensions, and destination. We offer free standard shipping on orders over $200 within the contiguous USA.
• **International Shipping:** We ship worldwide. International customers are responsible for all customs duties, taxes, and brokerage fees. These are not included in the item price or shipping cost.
• **Tracking & Confirmation:** All shipments include tracking. You will receive a tracking number via email once your order ships. Signature confirmation may be required for high-value items.

Use our Shipping Calculator to get an estimate for your order.

Returns & Exchanges: Customer Satisfaction Guarantee

Your satisfaction is paramount at Arch Vault. If an item doesn't meet your expectations, our streamlined return and exchange process is here to help, in accordance with the terms below.

Our Promise for Returns:

• **Return Window:** You have 30 days from the delivery date to initiate a return for a full refund or exchange. Items must be unworn, unwashed, with all original tags attached, and in their original packaging.
• **Exchanges:** We facilitate exchanges for different sizes or colors of the same item, subject to availability. New shipping charges may apply.
• **Refund Processing:** Refunds are typically processed within 7-10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method.
• **Limited Edition & Marketplace Items:** All sales of limited edition drops and marketplace items are final. Please review descriptions carefully before purchasing.

To initiate a return, visit our Returns Portal.